Shipping policy

Last updated: January 24, 2026

Thank you for shopping with Onyxe. Below you will find details about our shipping methods, timelines, charges, and important delivery information.

Order Processing Time

All orders are processed within 1–2 business days after payment confirmation.
Orders are not shipped or delivered on Sundays or public holidays.

If we experience a high volume of orders, shipments may be delayed by a few days. In such cases, we will notify you via email.

Shipping Coverage

We currently ship to:

  • All locations across India
  • Select international destinations

Shipping availability may vary based on location and carrier serviceability.

Shipping Charges

Domestic Shipping (India)

  • Free shipping on eligible orders as mentioned on the product page or during checkout.
  • Standard shipping charges may apply for certain locations or promotional periods.

International Shipping

  • International shipping is available with minimal shipping charges, calculated at checkout based on destination and order weight.
  • Any customs duties, taxes, or import fees are the responsibility of the customer and may vary by country.

Estimated Delivery Time

India

  • Standard Delivery: 3–7 business days after dispatch
  • Delivery timelines may vary based on location and courier partner

International

  • Estimated Delivery: 7–15 business days after dispatch
  • Delivery times may vary due to customs clearance or local courier delays

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking details.
You can track your shipment using the provided tracking link.

Delivery Delays

Onyxe is not responsible for delays caused by:

  • Courier partner issues
  • Customs clearance (for international orders)
  • Weather conditions
  • Unforeseen operational disruptions

We appreciate your patience in such situations.

Incorrect Address or Failed Delivery

Please ensure that your shipping address and contact details are accurate at checkout.

If a package is returned due to an incorrect address or failed delivery attempt:

  • Re-shipping charges may apply
  • Refunds (if applicable) will exclude original shipping costs

Damaged or Lost Shipments

If your order arrives damaged or appears to be lost in transit, please contact us within 48 hours of delivery with:

  • Order number
  • Photos (if applicable)

We will investigate and assist you promptly.

Contact Us

For any shipping-related questions or concerns, please reach out to us at:

Email: airdreammarketing@gmail.com