Privacy policy

Last updated: January 24, 2026

Onyxe (“we”, “our”, “us”) operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide you with a curated and secure shopping experience. Onyxe is powered by Shopify, which enables us to deliver the Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any part of the Services, you acknowledge that you have read, understood, and agreed to the collection, use, and disclosure of your information as described here.

Personal Information We Collect or Process

When we use the term “personal information”, we mean information that identifies or can reasonably be linked to you. Personal information does not include anonymized or de-identified data.

Depending on how you interact with our Services and as permitted by applicable law, we may collect the following categories of personal information:

  • Contact details: Name, billing address, shipping address, phone number, and email address
  • Financial information: Payment card details, transaction information, payment confirmations, and method of payment
  • Account information: Username, password, preferences, and settings
  • Transaction information: Products viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled
  • Customer communications: Information shared when contacting customer support or communicating with us
  • Device information: IP address, browser type, device identifiers, and network information
  • Usage information: Interaction data such as browsing behavior, page visits, and navigation patterns

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, when you create an account, place an order, contact us, or otherwise provide information
  • Automatically, through cookies and similar technologies when you access or use our Services
  • From service providers, who process information on our behalf to support functionality and operations
  • From third-party partners, as permitted by law

How We Use Your Personal Information

We use your personal information for the following purposes:

1. Providing and Improving the Services

To process payments, fulfill orders, manage accounts, arrange shipping, handle returns or exchanges, enable reviews, and personalize your shopping experience.

2. Marketing and Advertising

To send promotional communications, newsletters, and product updates via email or other permitted channels, and to show relevant advertisements based on your interactions with our Services.

3. Security and Fraud Prevention

To protect accounts, secure transactions, detect fraud, and maintain a safe shopping environment. You are responsible for safeguarding your account credentials.

4. Customer Support and Communication

To respond to inquiries, provide assistance, and maintain an ongoing customer relationship.

5. Legal Compliance

To comply with applicable laws, regulations, legal requests, and to enforce our terms and policies.

How We Disclose Personal Information

We may share your personal information in the following circumstances:

  • With Shopify and trusted service providers (payment processing, fulfillment, analytics, customer support, cloud storage)
  • With marketing and advertising partners, in accordance with their privacy policies
  • When you directly request or consent to such sharing
  • With affiliates or within our corporate group
  • In connection with business transactions, legal obligations, or to protect our rights and users

Relationship with Shopify

Our Services are hosted by Shopify, which processes personal information to provide and improve the platform. Your information may be transferred and processed outside your country of residence.

Shopify may use your data to provide enhanced features and personalized services. Shopify is responsible for handling personal data processed for these purposes.

For more information, please review the Shopify Consumer Privacy Policy at:
https://privacy.shopify.com/en

You may exercise applicable rights through the Shopify Privacy Portal where relevant.

Third-Party Websites and Links

Our Services may include links to third-party websites or platforms. We are not responsible for the privacy practices, security, or content of those third parties. We encourage you to review their privacy policies before providing any personal information.

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority. If a parent or guardian believes a child has provided personal information, please contact us to request deletion.

We do not knowingly sell or share personal information of individuals under 16 years of age.

Security and Retention of Information

We implement reasonable security measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your location, you may have the following rights:

  • Right to Access: Request access to your personal information
  • Right to Delete: Request deletion of your personal information
  • Right to Correct: Request correction of inaccurate data
  • Right to Data Portability: Request a copy of your data or transfer to another provider
  • Marketing Preferences: Opt out of promotional emails at any time using the unsubscribe link

We may need to verify your identity before processing requests. Authorized agents may submit requests on your behalf with proper authorization.

We will not discriminate against you for exercising your rights.

Complaints

If you have concerns about how we handle your personal information, please contact us. Depending on your jurisdiction, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, or processed outside your country. Where required, we use appropriate safeguards such as Standard Contractual Clauses to protect your data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date, and notice will be provided as required by law.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: airdreammarketing@gmail.com