Refund policy

At Onyxe, we want you to feel confident about your purchase. If something isn’t right, we’re here to help.

Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return:

  • The item must be in the same condition as received
  • Unused and unworn
  • In its original packaging
  • Accompanied by a receipt or proof of purchase

To initiate a return, please contact us at airdreammarketing@gmail.com 

Once your request is reviewed, we will share the return instructions and shipping details.

Please note:

  • Items sent back without prior return approval will not be accepted
  • Return shipping instructions will be provided only after approval

Return Address:
[INSERT RETURN ADDRESS]

If you have any questions related to returns, feel free to reach out to us at airdreammarketing@gmail.com 

Damages & Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at airdreammarketing@gmail.com 
 so we can evaluate the issue and resolve it promptly.

Exceptions / Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

  • Custom or personalized products
  • Items purchased during clearance or sale
  • Gift cards

If you’re unsure whether your item qualifies for a return, please contact us before initiating the request.

Exchanges

The fastest way to get the item you want is to return the original product.
Once the return is approved, you can place a new order separately for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is shipped to a location within the European Union, you have the right to cancel or return your order within 14 days of delivery, without providing any reason.

Conditions:

  • The item must be unused and in original packaging
  • Proof of purchase is required

This applies in addition to the standard return policy outlined above.

Refunds

Once we receive and inspect your returned item, we will notify you of the refund status.

If approved:

  • The refund will be processed to your original payment method
  • Refunds are typically completed within 10 business days

Please note that processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund approval, please contact us at airdreammarketing@gmail.com